Policies are subject to change without notice.
Additional Details
These company policies discloses how estimates, invoices, returns and warranties are handled at Carol Hogan Tech. Always check this page for the latest changes and most up to date information. Policies are subject to change without notice.
Estimates
Estimates are available upon request. Estimates are a not a reflection of the final invoice cost, but merely an approximation based on requested services, hardware, and software. All work will be performed as requested, however unforeseen issues might arise. In this situation, if requested, you will be contacted for authorization to continue the work above and beyond the cost of the original estimate.
Invoices
Invoices are due upon receipt, unless prior arrangements are agreed upon in writing by both parties. If any equipment is removed from the client’s possession to perform the services requested, the equipment will not be returned until the invoice is paid in full. If a new workstation or server is being built or ordered for a client, we require that any hardware or software be paid for in advance. Any invoices overdue by more than 15 calendar days from the date of the invoice will be assessed a late fee. The late fee will be $50 or 5% of the unpaid balance, whichever is greater. A second late fee will be assessed after 30 calendar days if the balance remains unpaid and payment arrangements have not been made. Finally, if payment has not been received within 45 calendar days from the date of invoice, then the account will be turned over to a collection agency for further action.
Returns
Returns must be within 30 calendar days from the date of purchase and must be accompanied by the original invoice. No returns will be accepted without the original receipt, no exceptions. Also, all returns will be assessed a 20% restocking fee. Refunds will be by check only and mailed within 30 calendar days of the return date. NOTE: Labor is non-refundable.
Cancellations
Notice of cancellation of services must be submitted in writing either via email or standard mail. Phone calls or text messages do not constitute as notice of cancellation. All cancellations must be received on or before the first of the month no less than 45 days from the intended cancellation date. Once the notice of cancellation is received, the cancellation will be in effect for the next billing cycle 45 days out. Meaning that if services are billed monthly, there will be one more month of billing if cancellation is submitted before the 15th of the month prior. If cancellation is submitted after the 15th of the month prior for example on the 20th, you will be billed for the upcoming month and the month after.
Warranties
Manufacture warranties are included on all hardware for one year from the date of purchase. You must be able to produce an original copy of the invoice to verify purchase date/warranty coverage. There will be a service charge for lost invoices when warranty work is requested. The warranty covers the cost of all hardware and the cost of labor to replace defective hardware. THE WARRANTY DOES NOT COVER ANY SOFTWARE ISSUES OR ANY DAMAGED HARDWARE CAUSE BY NEGLECT OR MISUSE. Software issues include but are not limited to the following: viruses, pop-ups, spyware, ad-ware, or any customer installed software that may be affecting the performance of the PC. Hardware issues include but are not limited to the following: dust or other debris in the computer case or on the fans, failure to use a quality surge protector or battery backup device, etc.
Additional Questions?
If you have any additional questions or need clarification, please don’t hesitate to contact us.